Here are some common things that can happen: If you own multiple Microsoft products, it’s easy to confuse the keys and use the wrong one. Most Microsoft products use a 25-character product key. You'll see this message along with either error code INVALID_PRODUCT_KEY or error code ERR_INVALID_TOKEN if you enter the wrong product key, or if you have a typo in your product key. The product key isn't valid (INVALID_PRODUCT_KEY or ERR_INVALID_TOKEN) In this scenario, you can either redeem the new key to a different Microsoft account or you can wait until your subscription expires (at least a day after the expiry date) to use the new key with the same Microsoft account. For example, you set up your Office subscription in China with a product key purchased there and you then purchase a product key in the United States, and attempt to extend your Office subscription with it. This can also happen if you try to extend the duration of your current Microsoft 365 subscription with a product key that was purchased in a different country or region than the one originally used to start your subscription. If you need assistance, contact Microsoft support. Office product keys must be redeemed in the country or region where they are purchased.

If you get this message, this means that your product key was purchased in a different country or region than where you're currently located. Sorry, we can't set up your account right now (NoMatchingOrEligibleProductsFound) The Virtual support agent can also let you know if your product key has been blocked and can connect you to a live agent. If your product key is for a supported version of Office, the Virtual support agent will provide a link to download Office.

If you're not sure what kind of product key you have, you can use the Virtual support agent (English only). Learn more at Support has ended for Office for Mac 2011 or End of support for Office 2010.įor Microsoft 365 Business Standard, go to. Office 2011 for Mac and Office 2010 are no longer supported and not available for download if you no longer have media to download these versions. Here's where you can enter those product keys. You'll see this error message if you enter a product key for a version of Office that isn't available for download from /setup. Sorry, we can't find this product key in our database (ERR_INVALID_TOKEN) or Sorry, we can't set up your account at the moment (ERR_MISSING_PARTNUMBER or ERR_PKPN_DETAILS_NOTFOUND)

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